Thrifty Moms Marketplace
Refund & Return Policy
Last Updated: September 11, 2026
This Refund & Return Policy explains how refunds, returns, and exchanges are handled on Thrifty Moms Marketplace (“the Marketplace,” “we,” “our,” or “us”). Because Thrifty Moms Marketplace is a peer‑to‑peer platform, all refund and return decisions are made by individual Sellers, not by the Marketplace.
By purchasing items, renting items, or using the Marketplace, you agree to this policy.
1. Seller‑Controlled Refunds and Returns
Thrifty Moms Marketplace does not set or enforce refund or return rules. Each Seller is responsible for creating and communicating their own refund and return policy. Buyers must review the Seller’s policy before completing a purchase or rental.
Sellers must:
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Clearly state their refund and return policy in each listing.
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Provide accurate information about item condition.
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Disclose defects, wear, or damage.
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Honor the refund or return terms they publish.
2. Buyer Responsibilities
Before purchasing or renting an item, Buyers must:
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Review the Seller’s refund and return policy.
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Read the full item description.
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Examine all photos provided.
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Ask questions when clarification is needed.
By completing a transaction, Buyers agree to the Seller’s stated refund and return terms.
3. Marketplace Limitations
Thrifty Moms Marketplace does not:
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Set refund or return rules.
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Guarantee items' condition, accuracy, or authenticity.
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Mediate refund or return disputes except in cases of fraud or policy violations.
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Issue refunds on behalf of Sellers.
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Force Sellers to accept returns.
All refund and return decisions are made directly between Buyers and Sellers.
4. Refund and Return Disputes
If a Buyer and Seller cannot resolve a refund or return issue, the Marketplace may intervene only under specific circumstances, including:
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Fraud
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Misrepresentation
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Prohibited items
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Safety concerns
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Violations of Marketplace policies
Intervention is at the sole discretion of the Marketplace.
5. Non‑Refundable Situations
Refunds are typically not available when:
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The Seller’s policy states “no refunds” or “no returns.”
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The Buyer changes their mind.
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The Buyer fails to read the listing details.
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The Buyer fails to review measurements or item condition.
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The Buyer damages the item after receiving it.
Sellers may choose to offer refunds or exchanges at their discretion.
6. Rental‑Specific Refunds
For rental items:
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Owners may set their own cancellation, refund, and deposit rules.
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Renters must review the Owner’s rental policy before booking.
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Refunds for rental cancellations follow the Owner’s stated terms.
7. Chargebacks
If a Buyer initiates a chargeback through their payment provider:
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The Marketplace may suspend or review the Buyer’s account without notification.
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The Marketplace may request documentation from both parties.
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The Marketplace may take action if fraud or misuse is detected without notification.
Chargebacks do not guarantee a refund.
8. Policy Updates
Thrifty Moms Marketplace may update this Refund & Return Policy at any time. Continued use of the Marketplace constitutes acceptance of any updated terms.